We’re sorry to hear you’re not happy with the quality of an item you purchased.
Quality is a top priority for us, so we want to make this right for you. If you’ve received an item in a less than satisfactory condition, please reach out to our Customer Care team and provide the following information:
- 1. Your name and email address
- 2. Order number (e.g., #SCAU-123456)
- 3. Item name and style code (found on the care label of your garment)
- 4. Photos showing:
- The fault as clearly as possible
- A full-length photo of the item
Please note: We can only assist if you purchased directly from our SABA online or freestanding stores. If you bought your item from David Jones, The Iconic, or Qantas, please contact them directly.