During the festive period we will be offering an extended returns period for change of mind. Items purchased from the 16th November 2020 to 24th December 2020 (inclusive) can be returned for change of mind up to and including 31st January 2021.
All purchases made after the 24th December 2020 revert to our standard returns policy below.
If something is not right we are happy to offer a refund from our Online Store on all products within 21 days of receiving your order, in line with our Returns Policy. For a change of mind returns items must be unworn, unwashed and have the original tags attached.
All items sold online are eligible for refund providing they meet the returns requirements.
Items purchased during Sale, Clearance, Outlet or on discount, that meet the returns requirements, are all eligible for refund.
Afterpay and PayPal purchases are valid for refund via post and in our freestanding stores (excludes David Jones and Ballantynes). We cannot offer an exchange on Afterpay purchases.
As per your statutory rights, you can choose a refund or exchange if an item has a major problem.
This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it
- Is unsafe
- Is significantly different from the sample or description
- Doesn't do what we said it would do, or what you asked for and can't be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
If you have received faulty goods, please contact us us to organise your return or alternative process.