Click & Collect is a service that allows you to collect your online order from your chosen freestanding store (excludes David Jones concessions).
This is a free service and there are no delivery charges. If your order is placed before 2:00 pm on a business day, your order will be ready to pick-up on the same day.
How to choose to Click & Collect
Add to bag using the 'Find in Store' button on the product page.
Enter your postcode and select your preferred freestanding store.
To confirm your order will be collected in store, check the delivery option at the checkout. Collect In-Store should be automatically selected, and your chosen store should be noted.
Collecting your order
You will receive an Order Confirmation email to advise your order has been placed.
Your order will be processed by a team member from the relevant store. Please wait to receive a ‘Ready for Collection’ email to advise you your order is ready to collect.
Visit your selected store with your ‘Ready for Collection’ email and personal photo ID. Once the team member has verified your transaction, you will receive your order with a store receipt.
Returning your Click & Collect order
You can try on your order upon collection and receive an exchange or refund in store.
For more details on our return policy, please click here.
Still need help?
Live Chat with us Online
Email us: email@example.com
Call us at 1800 002 477 (AU) or 0800 467 004 (NZ)