Australian Customers
Return to store: Return or Exchange for free at your local freestanding store (excludes David Jones and Clearance stores). To return or exchange in store, please ensure you have your order confirmation email.
Return to warehouse: Follow the instructions included in your order. In your return parcel, please include your original Packing List from your order, ensuring you complete the form advising us which items you are returning and the reason code.
Your online order will include an Easy Return label. Simply apply your Easy Returns label to the parcel you are returning and drop it off at your nearest Australia Post Box or Office.
Alternatively, if you choose to use your own postal method, please mail your return to:
Sportscraft Online Returns
101 Warehousing
35 National Drive,
Truganina
VIC 3029
Please ensure you keep a record of your tracking number as proof of sending. We will not offer refunds on parcels that do not have proof. We cannot offer refunds on parcels that may become lost in the post.
We will process your refund within 3-5 business days of receiving the parcel, excluding the returns postage cost ($6.99 if you use the easy returns label).
New Zealand Customers
Follow the instructions included in your order. In your return parcel, please include your original Packing List from your order, ensuring you complete the form advising us which items you are returning and the reason code. Please post your return to:
SPORTSCRAFT
ATTN: ONLINE RETURN
Level 2. Shop S802 Westfield St Luke's
80 St Luke's Rd, Mount Albert
Auckland 1025
Returns information for split shipments
We may fulfill your order from different locations in split shipments. If you receive multiple parcels please make sure you return the garments from the same order in one parcel with an Easy Returns label.
To ensure our return is processed correctly, please post garments from the same order in one parcel. For example, if you received two parcels from the same order and would like to return them please post them back in one parcel. This will ensure you will only be charged one return fee. If you send them back separately you may be charged an additional fee.