The total processing time for your refund including delivery, handling, and bank processing time is up to 21 days, provided there are no Australia Post delays.
Depending on current transit times it may take up to 10 business days for your return to arrive at its return location.
Once received, we will process your request within 10 business days, and email you once your order has been refunded.
You can keep up to date on any delivery delays HERE
Processing time for Credit Card and PayPal refunds
We will process the transfer of funds immediately. Depending on your bank, it may take up to 5 business days for funds to appear in your account.
Still need help?
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Call us on 1800 441 739 (AU) / 0800 767 023 (NZ)